About this Policy
The Red Door Country House is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This policy outlines how we aim to achieve this and includes the information collected when:
• you use our website (www.thereddoor.ie)
• you make a booking on our website
• you make enquiries on our website
• you purchase a gift voucher on our website
• you download a wedding brochure on our website
• you are interested in working with us
Definition of Personal Data
Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our site.
By providing your personal data, you agree that we can use your personal data in accordance with this policy.
Ensure you understand this policy in its entirety and take your time to read it.
Who are we?
The Red Door Country House is a restaurant/venue based in Fahan, Inishowen, Co. Donegal, Ireland.
Our registered address is: Carrowmullin, Fahan, Co. Donegal.
How do we collect information from you?
We collect information from you when:
• you make a booking
• you visit the restaurant (preferences, allergies etc.)
• you make an enquiry
• you sign up to marketing emails
• you purchase a gift voucher on our website
• you download a wedding brochure
Access By Children
If you are aged 13 or under, please get your parents’/guardians’ permission before submitting personal data to this website. Users without this consent should not submit any personal data to this website.
What type of information is collected from you?
You may be asked to submit personal information about yourself when you make a booking. We will collect this information so we can fulfil your booking request and you may dine at our venue.
(1) When you make a booking:
The Red Door Country House collects information such as:
title
name
e-mail address (used for booking confirmation and post-dining feedback emails)
billing information taken for deposits, ticketing, or holding credit card information for
use in the case of no-shows (where applicable)
telephone number
dietary requests
marketing preferences (whether you opt-in or opt-out)
(2) When you dine at The Red Door Country House:
marketing responses (where applicable)
survey responses
current and past restaurant reservation details
(3) When you access our sites:
There is “Device Information” about your computer hardware and software that is automatically collected by The Red Door Country House. This information can include:
device type (e.g. mobile, computer, laptop, tablet)
cookies
operating system
IP address
browser type
browser information (e.g., type, language, and history)
domain names
access times
settings
referring website addresses
other data about your device to provide the services as otherwise described in this policy.
(4) When you purchase an online gift voucher
buyer’s name
voucher recipient’s name
email address(es) for voucher delivery and receipt delivery
Note: Credit card information and payment is handled by Realex Payments and never seen by The Red Door.
(5) Location information:
If you use our website, we may receive your generic location (such as city or neighbourhood).
(6) Careers:
You may submit your CV if you’re interested in working for us to hr@thereddoor.ie. This information may include:
personal details
employment details
education
salary history
other relevant details
We will use this information to assess your application. We may also keep it in our records for 12 months for future reference. Please get in contact if you would no longer like us to hold your records at hr@thereddoor.ie.
How is your information used?
Our use of your personal data will always have a lawful basis, either because it is necessary to complete a booking, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.
We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:
• Internal record keeping
• Send you service emails (booking confirmation and post-dining feedback)
• Improve our products and services
• Send marketing communications if you have opted in to receive them
• We may use the information to customise the website according to your interests
Who has access to your information?
We will never sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.
We will only share your information with companies if necessary to deliver services on our behalf. For example service providers (e.g. ResDiary for the provision of online bookings), third-party payment processors, (e.g. Realex, Stripe) and other third parties to provide our Sites and fulfil your requests, and as otherwise consented to by you or as permitted by applicable law.
Third parties (including ResDiary, Agile and Realex) whose content appears on our Site may use third-party Cookies, as detailed below. Please refer to ‘Use of Cookies’ for more information on controlling Cookies. Please note that we do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.
You may choose to restrict the collection or use of your personal information at any point. Please refer to the Your Choices section of this Privacy Policy for details.
How and where do we store data?
We only keep your personal data for as long as we need to, in order to use it as described in this privacy policy, and/or for as long as we have your permission to keep it.
For reservations taken through ResDiary software, your data will be stored in the UK. ResDiary data is stored securely in data centres managed by Rackspace.
Profiling
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively.
Your choices
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties for marketing purposes unless you have expressly permitted us to. Furthermore, you can change your marketing preferences at any time by contacting us by email at info@thereddoor.ie.
You have a right to request a copy of the personal information that The Red Door Country House holds about you and have any inaccuracies corrected. Any such requests should be made to this email address: info@thereddoor.ie.
You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will, therefore, be retained for the following periods (or its retention will be determined on the following basis):
Security
Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our Site.
Use of ‘cookies’
Like many other websites, we use cookies. We use them to help you personalise your online experience.
A cookie is a text file that is placed on your hard disk by a web page server which allows the website to recognise you when you visit. Cookies only collect data about browsing actions and patterns, and do not identify you as an individual.
We use cookies for the following purposes:
• Performance and analytics: cookies help us analyse how the website is being accessed and used, and enable us to track the performance of the services. For example, we use cookies to determine if you viewed a page or opened an email. This helps us provide you with information that you find interesting. We also use cookies to provide insights regarding your End Users and your sites’ performance, such as page views, conversion rates, device information, visitor IP addresses, and referral sites.
• Third Parties: Third Party services may use cookies to help you sign into their services from our services. We also may use third-party cookies, such as Google Analytics, to assist with analysing performance. Any third party cookie usage is governed by the privacy policy of the third party placing the cookie.
• Opting Out: You can set your browser to not accept cookies, but this may limit your ability to use the services.
• Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
What happens if our business changes hands?
Should we ever expand or reduce our business, this may involve the sale and/or the transfer of control of all or part of our business. Any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part. The new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by us.
In the event that any of your data is to be transferred in such a manner, you will be contacted in advance and informed of the changes. When contacted you will be given the choice to have your data deleted or withheld from the new owner or controller.
For more information, please feel free to contact us at: info@thereddoor.ie
Access to your Personal Information
You have the right to request a copy of the information which we hold about you and to have inaccuracies in the information corrected. You also have the right to erasure of this information from our systems. Both requests can be done by sending a Data Subject Access Request to info@thereddoor.ie and you will receive a response within 30 days.
Use of Technical Information
While using this website, you may have the opportunity to send us information relating to you such as through a Contact form. By choosing to participate in these, you will be providing us with some level of personal information relating to you. This information will only be used by The Red Door for the purpose for which it was provided by you or for verification purposes and statistical analysis. We use Secure Socket Layer (“SSL”) technology. If your browser supports SSL then any personal data that you send will be protected during transmission by encryption. Due to the nature of the internet, we cannot guarantee the protection of your personal data and therefore we are not responsible for any loss or damage resulting to you when the website is used. You should be aware that each time you visit a website, two general levels of information about your visit can be retained. The first level comprises statistical and other analytical information collected on an aggregate and non-individual specific basis of all browsers who visit the website and the second is information which is personal or particular to a specific visitor who knowingly chooses to provide that information. The statistical and analytical information provides us with a general and non-individual specific information about the number of people who visit this website; the number of people who return to the website; the pages that they visit; and where they were before they came to the website and the page in the website at which they exited. This information helps us monitor traffic on a website so that we can manage the website’s capacity and efficiency. This type of non-personal information and data can be collected through the standard operation for internet servers and logs as well as “cookies“.
Delivery and Returns
Turnaround – All gift cards are emailed immediately after payment is made.
Returns – Gift card vouchers are non-refundable and cannot be exchanged for cash. Once purchased, a gift card is active for a 12 month period after which it can no longer be used.
Changes to this statement
The Red Door Country House will occasionally update this Privacy Policy to reflect company and customer feedback. The Red Door Country House encourages you to periodically review this statement to be informed of how The Red Door Country House is protecting your information. This policy was last updated in May 2018.
Contact Information
The Red Door Country House welcomes your comments regarding this Privacy Policy. If you believe that The Red Door Country House has not adhered to this Privacy Policy, please contact The Red Door Country House at info@thereddoor.ie. We will aim to use commercially reasonable efforts to promptly determine and remedy the problem.